Keele Practice

Keele Practice 2024-04-07 Person 3 5 0

It’s very frustrating that you have to ring at 8am to make an appointment for 2 weeks time, why can’t you ring anytime to do this, then anyone who needs urgent appts can ring at 8am. I am always 21st in the queue as I’m sure all patients are. I also think ringing at 8am will put a lot of stress on the receptionists who will always get the complaints

Better system for appointments

Keele Practice 2024-04-06 Person 5 5 0

Brilliant practice However sometimes very difficult to get through on the telephone

Telephone answering time

Keele Practice 2024-04-05 Person 5 5 0

Best GP practice I have had. Everyone is lovely, they take care of you and you can get appointments when you need one.

Nothing to improve on

Keele Practice 2024-04-05 Person 5 5 0

I got through straight away and got an appointment for a couple of hours later, I understand that this was because the students are mainly away at the moment. It does take some time during term-time but that is understandable as so many more people are trying to access the service

Nothing

Keele Practice 2024-04-01 Person 4 5 0

This practice is the best one I've ever fo7nd. It accepted and truly cared for my 98 grandmother when she was in the advance stage of bowel cancer and treated her with such respect and empathy I will be forever grateful for that. It also listens, responds and sorts out medical issues fir both myself, my husband and now my 82 year okld mother in law. Cannot recomemd the whole team highly enough. Would and indeed have recomend them to many people Thank you

Same day appointments have been harder to get but the Basford clinic did help same day